DELIVERY

All orders, unless agreed otherwise, will be delivered by DPD couriers with all chilled items carefully packaged in our insulated and iced boxes. Please, as stated above at “Your responsibilities”, can you ensure that all your details are correct especially: complete delivery address, email address and telephone number (to receive notification on your delivery day and time This will also give you the option to deliver to a neighbour or leave in a safe space if you won’t be home at the specified hour slot) where you can be joined until your orders arrive at the correct destination to ensure your parcel get to the correct location and in time. Fine cheeses ltd won’t be liable if incorrect detail were entered.

Also, we strongly advise that you do not choose a different delivery day with DPD when choosing your options if you will not be at the chosen delivery address as your order will then be held in their warehouse until the date that you have chosen and could cause the perishable goods to no longer be safe to eat. In this case, fine cheeses ltd cannot be liable for the lose of any perished goods.

If you wish the receive your order within 24hrs, please ensure that your order is placed by the latest the previous day at 12am. Remember that as all our MLFC cheeses portions are cut and packed to order, we would appreciate to receive your order at least 48hrs before as we may not be able to prepare your order in time to be despatched the same for the following ay delivery. Of course, this applies more importantly during peak times period such as Christmas, Easter…

Although DPD should be delivering your order within 24hrs, they may not be able to do so during very busy time and deliver your order the following day. If you do not receive any notification of delivery during the normal expected time, please do contact us to we can find out where your order is. As our boxes are insulated and designed to hold the chilled temperature for up to 48 hrs, your goods should arrive in prefect conditions.

Order by Monday 12am for DPD delivery Tuesday and so forth up to Thursday 12am for Friday delivery.

For any customers who receive their delivery by our own Van, there will be no change in the current order and delivery conditions.

UK only Delivery Charges (On orders below £95)
• Standard delivery: £7.20 + VAT
• Delivery before 10am: (applied to any value orders): £16 + VAT
• Delivery Before 12am: (applied to any value orders): £10 + VAT

The following postcodes have the same standard delivery charges as above (No before 10am /12am offered), however, these are subject to a 2 days delivery service only and Wednesday 12am deadline for delivery on Friday.

• AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, HS1-HS9, IV, KA27, KA28, PA19-PH78, PH15-PH50, ZE

The following postcodes are subject to a standard delivery charges of £14.95 + VAT (No before 10am /12am offered), however, these are subject to a 2 days delivery service only and Wednesday 12am deadline for delivery on Friday.

• KW0-KW17

RETURNS & REFUNDS

Fine cheese ltd does not offer any “Sales or Return agreement” therefore won’t accept any product to be returned without any valid reason. Should you have any problem with your delivered order or issue with the quality of your products, please let us know “immediately” by telephone on 01977 703061 or email to info@finecheesesltd.co.uk. In the event you do receive your delivery out of working hours, please do let us know by email immediately. We will ask you to send us photographic evidence of the damaged goods, so do not throw them away before we receive the evidence as we may not accept your claim. If delivery is made on our own transport, the consignment should be checked and signed for accordingly.

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